Your cart is empty
You may check out all the available products and buy some in the shop
Return to shopTerms & Conditions
Welcome to Maxi Eagle. By accessing our websites (www.maxieagle.com and www.maxieagle.co.ke), placing orders, or engaging our custom branding services, you agree to comply with the following terms and conditions.
Custom Orders
65% Deposit Policy
Customized and bulk branding production commences strictly after 65% deposit confirmation.
Authentic Leather
Handcrafted Quality
Slight natural variations in color, texture, and finish are innate features of genuine leather products.
Transparent Terms
Official Outlets
All official correspondence is routed through info@maxieagle.com and verified contact channels.
1 General Overview & Scope
These Terms & Conditions govern all sales, custom production requests, and website usage across Maxi Eagle platforms (including www.maxieagle.com and www.maxieagle.co.ke):
- By placing an order online, via phone, WhatsApp, or in person at our physical shops, you agree to these operational terms.
- Maxi Eagle reserves the right to update or modify these terms at any time without prior notice. The updated version takes immediate effect upon publication.
2 Corporate & Custom Leather Orders
We provide custom product manufacturing and corporate branding services (including logos, names, and customized color schemes):
- Order Workflow: Custom requests require enquiry submission, branding artwork provision, quote issuance, and artwork preview approval.
- 65% Production Deposit: A mandatory deposit of 65% of the total quoted amount is required prior to commencing production on customized or bulk orders.
- Design Approval: Customers are responsible for verifying artwork specs, dimensions, spelling, and logo placements prior to sample or design preview approval.
- Lead Times: Production timelines depend on quantity and design specifications and will be confirmed when the order is placed.
3 Product Information & Handcrafted Leather Characteristics
We make every effort to display product details and colors as accurately as possible:
- Natural Variations: Because our products are handcrafted from genuine leather, slight variations in shade, grain, surface texture, or finish may naturally occur. These variations are standard characteristics of authentic leather and do not represent manufacturing defects.
- Display Accuracy: Color rendering may slightly vary across different digital screens or device displays.
4 Pricing, Payments & Order Cancellations
All purchases are subject to explicit agreed-upon payment terms at the time of purchase:
- Pricing: Prices for standard and custom products are subject to confirmation prior to invoice issuance.
- Payment Confirmation: Orders are processed upon receipt of full payment for standard items or the required 65% deposit for custom orders.
- Cancellations: Order cancellations depend on whether material sourcing, customization, or manufacturing has already begun. Deposits for custom or branded items become non-refundable once production or branding setup has commenced.
5 Delivery & Dispatch Terms
Deliveries are executed countrywide across Kenya according to our Delivery Policy:
- Nairobi CBD: Deliveries within Nairobi Central Business District are free of charge.
- Suburbs & Upcountry: Deliveries outside Nairobi CBD or across other counties incur applicable courier charges communicated prior to dispatch.
- Timelines: Nairobi orders typically arrive within 1–2 business days, while upcountry shipments take 2–5 business days depending on destination schedules.
6 Returns, Exchanges & Defective Items
Handling of returned or defective merchandise adheres to strict operational standards:
- Defects & Errors: Customers must report incorrect or damaged products promptly upon receipt with photos or evidence for verification.
- Exchanges: Unused, undamaged standard products in original condition may be eligible for exchange subject to stock availability.
- Customized Exclusions: Custom-branded or tailored items are strictly non-refundable and non-exchangeable unless a clear manufacturing defect or error is attributable to Maxi Eagle.
Questions Regarding Our Terms?
If you need clarification regarding our terms, custom order agreements, or corporate procurement policies, please contact our administrative team:
Official Email
info@maxieagle.com
Physical Shops
Motor World Center Rooftop No 5, Jogoo Rd