Your cart is empty
You may check out all the available products and buy some in the shop
Return to shopRefund & Return Policy
At Maxi Eagle, we take pride in crafting quality leather and custom products. Please review our policy regarding returns, exchanges, damaged items, and cancellations.
Damaged / Incorrect
Prompt Notification
Report damaged or incorrect orders immediately upon receipt for quick resolution.
Standard Products
Exchanges Allowed
Eligible standard products may be exchanged if unused and in original condition.
Customized Orders
Defects Only
Branded/custom products are non-returnable unless affected by a manufacturing defect.
1 Damaged, Defective, or Incorrect Items
We perform quality checks on our items before delivery. However, if you receive an item that is incorrect, damaged, or defective upon delivery:
- Contact Maxi Eagle promptly upon receiving the package.
- Provide your order details along with photographs of the affected item for verification.
- If verified as an error attributable to Maxi Eagle, we will arrange a correction, exchange, or appropriate resolution.
2 Exchanges
Exchanges may be accepted for eligible standard (non-customized) items subject to the following conditions:
- The product must be completely unused, undamaged, and in its original condition.
- The customer must contact us promptly after receipt to request an exchange.
- Exchanges are subject to stock availability of the requested replacement item.
3 Customized & Branded Products
Customized, personalized, or bulk branded products are produced specifically based on customer specifications:
- A 65% deposit is required before any customized order enters production.
- Customized or branded products are not eligible for return or exchange unless there is a clear manufacturing defect or an error attributable to Maxi Eagle.
- Customers are required to carefully review and approve design previews/specifications before production begins.
4 Genuine Leather & Handcrafted Characteristics
Please note that leather and handcrafted products possess natural characteristics:
- Slight variations in color, texture, surface markings, or finish may naturally occur.
- These natural variations are standard characteristics of genuine leather and handmade craftsmanship, and are not considered manufacturing defects or reasons for return.
5 Order Cancellations & Payments
Cancellation requests are handled based on the current status of the order:
- Cancellation terms depend on whether production, customization, material sourcing, or dispatch has already commenced.
- Once production or customization has started on a custom order, the 65% deposit is non-refundable.
- All orders must be paid according to the payment terms agreed upon at the time of purchase.
Initiate a Return or Report an Issue
If you have received an incorrect or defective item, or need to request an exchange for a standard item, please contact us with your order details:
Official Email
info@maxieagle.com
Physical Shops
Motor World Center Rooftop No 5, Jogoo Rd