Shipping & Delivery Policy

1 Delivery Areas & Options

We deliver products across Nairobi and to all major towns and regions throughout Kenya:

• Nairobi CBD: Delivery within Nairobi CBD is completely free of charge.
• Nairobi Environs: Deliveries outside the CBD (suburbs and surrounding areas) are handled via local courier services.
• Rest of Kenya: Deliveries to all other counties are dispatched through trusted courier services (e.g., Easy Coach, Fargo Courier, Wells Fargo, Matatu Saccos, or Speedaf) depending on customer preference.

2 Delivery Timelines

Estimated delivery timelines depend on your location and the type of order placed:

3 Delivery Fees & Pricing

Delivery charges are calculated transparently prior to order dispatch:

• Free CBD Delivery: Deliveries inside Nairobi CBD carry zero delivery fee.
• Outside Nairobi CBD & Countrywide: Applicable courier fees depend on your exact location, parcel weight, and package volume. The exact fee will be communicated and agreed upon before dispatch.
• Bulk Orders: Shipping arrangements for large or heavy bulk orders are negotiated and confirmed prior to final delivery.

4 Order Processing & Payment Terms

Order dispatch and delivery processing follow these standards:

• Standard ready-stock orders are processed immediately upon order confirmation or deposit payment.
• Customized or corporate branded orders enter production only after the 65% deposit is confirmed. Delivery timelines apply after production is completed.
• Customers will receive a notification or tracking details once their parcel has been dispatched to the courier.

5 In-Store Pickup / Collection Options

Customers who prefer collecting their orders directly can visit either of our shop locations in Nairobi during regular working hours:

• Location 1: Mwariro Market, Shop No. E3
• Location 2: Motor World Center Rooftop No. 5, Jogoo Road (Opposite City Stadium)