Frequently Asked Questions (FAQs)

Yes. Maxi Eagle Designs Ltd uses genuine leather for our leather collections. Our items are crafted for long-lasting durability, strength, and classic aesthetic appeal.

Yes! In addition to genuine leather bags, we manufacture customized non-leather bags, corporate merchandise, and African-inspired fabric combination products to match diverse corporate budgets and specifications.

Slight variations in color, grain pattern, and surface texture are natural characteristics of authentic genuine leather and handcrafted production. These variations reflect the authenticity of the material and do not indicate manufacturing defects.

Our custom order process follows a simple 7-step path:

• Step 1: Send an enquiry with required quantity, product type, and size.
• Step 2: Share your high-resolution company logo artwork.
• Step 3: Receive a official quotation with lead times.
• Step 4: Approve the artwork preview or sample.
• Step 5: Pay the required 65% deposit.
• Step 6: Production & quality check.
• Step 7: Dispatch or collection.

We provide blind leather debossing, gold and silver foil stamping, custom metal plate attachment, laser engraving, and screen printing depending on the material chosen.

A mandatory 65% deposit is required before any customized or bulk corporate order enters material allocation and manufacturing.

Yes! We provide an interactive Live Monogramming Experience where our artisans personalize gifts with attendee initials directly at your corporate galas, launches, or conferences.

We deliver countrywide across Kenya:

• Nairobi CBD: Delivery within Nairobi CBD is completely FREE.
• Nairobi Suburbs & Countrywide: Applicable courier charges apply based on destination, package weight, and chosen courier partner.

Standard ready-stock orders within Nairobi take 1–2 business days, while deliveries to other parts of Kenya take 2–5 business days. Custom corporate order timelines are agreed upon prior to deposit payment.

You can visit our showroom at Motor World Center Rooftop No. 5, Jogoo Road (Opposite City Stadium), Nairobi to inspect product samples and discuss custom orders.

Standard, non-customized items in original unused condition are eligible for exchange if reported promptly. Custom-branded items are non-returnable unless affected by a clear manufacturing error attributable to Maxi Eagle.